POLICIES & TERMS

SHIPPING POLICY

Alfa Fashion ships worldwide, including India and international destinations.

Order Processing Time

• Orders are processed within 7–15 business days

• Orders placed on Sundays or public holidays are processed the next working day

Shipping Time

• Within India: 3–7 business days

• International Orders: 7–15 business days
  (Delivery timelines may vary due to customs clearance and courier services)

Shipping Charges

• Shipping charges are calculated at checkout

• Free shipping may be available during promotional periods

Customs, Duties & Taxes

• International orders may attract customs duties, import taxes, or fees

• These charges are the responsibility of the customer and are not included in the product price

RETURN & EXCHANGE POLICY

Your satisfaction matters to us

Returns

• Returns are accepted within 7 days of delivery

• Items must be unused, unwashed, and in original condition

• Original tags, labels, and packaging must be intact

Non-Returnable Items

• Discounted or sale items

• Innerwear, swimwear, and accessories

• Customized or made-to-order products

Exchanges

• Size exchange is allowed once per order (subject to availability)

• Exchange requests must be raised within 7 days of delivery

Return Shipping

• Return shipping costs are borne by the customer unless the product is defective or incorrect

CANCELLATION POLICY

• Orders can be cancelled within 12 hours of order placement

• Once an order is shipped, it cannot be cancelled

• Refunds for cancelled orders will be processed within 5–7 business days

REFUND POLICY

• Refunds are processed after product inspection

• Refund amount will be credited to the original mode of payment

• Shipping charges are non-refundable

• Refund processing time: 5–10 business days

SIZE & FIT DISCLAIMER

• Please refer to the size chart before placing your order

• Fit may vary depending on fabric, cut, and design

• Product colors may vary slightly due to lighting, photography, or screen settings

• PRODUCT CARE POLICY

To ensure long-lasting wear:

• Hand wash or gentle machine wash recommended

• Do not bleach

• Dry in shade

• Iron on low heat

• Dry clean recommended for embroidered or delicate pieces

PRIVACY POLICY

Alfa Fashion respects your privacy.

• We collect customer information only to process orders and provide support

• Personal data is kept secure and never sold or shared

• Secure payment gateways ensure safe transactions

CUSTOMER SUPPORT

For any queries, reach out to us:

📧 Email: support@alfafashion.com
🕒 Customer Support Hours: Monday–Friday | 10:00 AM – 6:00 PM (IST)

TERMS & CONDITIONS

• Prices and availability are subject to change without notice

• Alfa Fashion reserves the right to cancel or refuse any order

• By placing an order, you agree to all store policies and terms